Reviews
Read client reviews, reply publicly, edit or remove your reply, and report reviews for moderation.
Updated 2026-06-14
The Reviews tab is where you read client feedback and manage your public reputation. It appears once reviews are enabled for your business.
Screenshot missing:marketing/reviews/list
Filters and stats
- Filter by team member — appears when you have more than one; shows only that person's reviews.
- Filter by rating — 5★ down to 1★.
Two stat cards show your average rating (with stars) and your total reviews.
A review card
Each card shows the author, the star rating, the team member and service, and the date. Imported reviews carry a "via …" badge naming the source. The actions depend on the review:
Respond
Opens a box to write a public reply (up to 2000 characters). Your reply appears under the review for everyone to see.
Edit response / Delete response
Once you've replied, you can update or remove your reply.
Report
Flags a review for moderation with a reason (up to 1000 characters). While under review it shows a Pending moderation badge instead of the report button.
Imported reviews can't be replied to or reported — only reviews left by your own clients have those actions. A review that already has a reply hides the report button.
Replying to reviews — especially less-than-perfect ones — shows future clients you're attentive. Keep it brief, thank the client, and take details offline.